Support
Something not working, a question about your account, or a shelf that will not behave? Write to us.
Help with the app
It helps if you write from the email address your account uses, and tell us which phone you have and what you were doing when it went wrong.
Privacy requests
For anything about your personal data: a copy of it, a correction, or having it deleted. How we handle your data is set out in our Privacy Policy.
Deleting your account
You can delete your account, and the data we hold with it, inside the app at any time. How to delete your account explains the steps, what is deleted and what is kept.
Reporting content or a person
Shelves, comments, profiles and reviews can be reported, and any user can be blocked, from inside the app. If your own content was removed or your account restricted and you think we got it wrong, write to support@therealmshelf.app and we will review the decision. Rights-holders can send copyright notices to the same address; our Terms of Use say what a notice should contain.
Subscriptions and refunds
Purchases are made through your Apple App Store or Google Play account, so cancelling a subscription and asking for a refund both happen in that store, not with us. Deleting the app or your account does not cancel a subscription. The Terms of Use describe the steps for each store.
Who we are
The Realm is made and operated by:
Allyoucanreserve Ltd124 City Road
London, EC1V 2NX
United Kingdom
A private limited company registered in England and Wales, company number 10162791.
Telephone: +44 7958 168164
Email: support@therealmshelf.app